At Splashworks we aim to go above and beyond to delight our customers! We believe that good personal relationships and happy customers are the lifeblood of good business. In order to guarantee an enduring and positive relationship it is equally important to manage expectations and keep our commitments. With that in mind we have established a few ‘rules’ to help us serve you better.

Trade Pricing

In order to qualify for trade pricing, you must be an owner or representative of a retail or design business (brick and mortar and/or online) if you wish to place an order with Splashworks. The following qualify for trade pricing:

Stocking Dealer

A customer who runs a brick and mortar or web retail store. Qualification criteria:

• Owns a brick and mortar or web retail store
• Possesses a valid resale certificate. An actual copy of the certificate must be sent via email or uploaded to the website

Designers and Stagers

To qualify as a Designer/Stager and receive trade pricing, the following criteria must be met:

• Present copy of ASID, IIDA or Home Staging Certification and license number
• Possesses a valid resale certificate. An actual copy of the certificate must be sent via email or uploaded to the website

Minimum Order Requirement

There are no minimum order requirements

Placing an Order
Either place an order online or send your order via email. Make sure to include item number, description, quantity, price, billing and shipping address.

Email: please send order details to info@splash-works.com

Phone: please contact us at 336.885.7045

Order Confirmation

Upon placing an order, you will receive an order confirmation within 24 hours if all the required information was complete. Otherwise you will receive an email or phone call requesting additional information.

Lead Times

All orders are made-to-order. Splashworks does not keep stock of finished items. Standard lead time is 3 weeks from the day following the day the order was received. Splashworks withholds the right to alter standard lead time based on business conditions. Custom orders may take longer than the standard lead time depending on the complexity and material availability.

Shipping Notification

Splashworks will send shipping information to the email address on file.

Cancellations/Returns

If you wish to return or cancel an order you must do so in writing. As all Splashworks product is made to order we will charge a 50% restocking fee. Transport costs incurred will be for the account of the customer. Custom orders are non-refundable.

Design Fees

All customized items will be charged a minimum design fee of $50 and an additional $45 per ½ hour of extra design work. A design fee estimate will be provided and must be approved in writing before any proofs can be sent. A design fee deposit will be charged after written approval of design fee is received. No proofs or produced items will be sent without receipt of a design fee deposit.

Payment

Opening orders must be paid in full by credit card at time of placing the order.

Subsequent orders will require a 50% deposit at time of order and 50% prior to shipping.

Credit Cards accepted: VISA, Mastercard, American Express

Checks: Splashworks accepts checks as a form of payment. However, we require the check to be received before the order can be shipped so this may delay the shipment of your order.

Terms

Net 30 terms may be established on a case by case basis related to volume and frequency of orders.

The 30 day term will start from the date of invoice, not the date that the product is received regardless of the chosen shipping method.

Accounts that become Past Due more than 30 days, or are continually paid late, will revert to Credit Card terms.

Custom orders will always require a 50% deposit at time of order and 50% at time of shipping. No terms will be extended for custom orders.

Pricing

All MSRP’s are listed on our website. Once a trade account application has been accepted, trade pricing will be visible when logged into the account.

Damages/Defects/Returns

Damages must be reported within 5 business days.

Packaging and product must be inspected upon delivery.

If you see damage to the package, note it to the driver delivery person. Do not sign for the box without noting the damage.

Freight damage must be held up to 90 days per carrier or until the claim is resolved.

Please mail any photos of the damage to info@splash-works.com

Customers may either request a refund, credit or replacement.